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Recycling FAQsNgā Pātai e Kaha Whiua Ana

Over the next few weeks, Napierites will be receiving three black recycling crates per household. This is ahead of our weekly recycling scheme which starts on Friday 1 November. It's a great new service - but we know you'll have a lot of questions. We'll try to cover those off here.

Recycling New Bins Oct 2019 5

Tell me about NCC's new recycling scheme

Over the next few weeks you will receive your new recycling crates - three per household. Your new weekly service - using these new crates - starts on Friday 1 November. But this next bit is important.

Your current fortnightly service - using the containers you currently use - will continue right through Thursday 31 October. Please do not use the new crates until your new service is scheduled to start as our current contractors will not collect them.

Our current contractors are Green Sky Waste Solutions Ltd. However from Friday 1 November, your recycling will be collected by Smart Environmental.

Crates belong to the house. NCC owns the crates and the unique code on them is allocated to your property. If you move the bins don't move with you, they stay at the property.

You cannot purchase additional crates.

Please continue using your existing recycling containers until the new service starts on Friday 1 November.

Properties that pay for the ‘kerbside recycling service’ in their rates will receive the recycling crates. Usually properties down a private lane or commercial properties won't be eligible for NCC crates and will need to organise a private recycling service.

NCC provide 3 x 45-litre crates - a total of 135 litres per week. It's worth noting that this adds up to 270 litres a fortnight, a greater volume than the 240-litre wheelie bin. 

A single 45-litre crate can hold at approximately 30 stubbie bottles.

What can I recycle? And how do I go about it?

Recycling is collected weekly - see our database to check what day we collect from you. Please ensure your crates are out at kerbside by 7am on your collection day.

Two Smart Trucks. From Friday 1 November, two separate Smart Environmental trucks will pick up your recycling at different times on your collection day. Your paper and cardboard will be collected by one truck - and your bottles, jars, plastic and cans by another truck.

Please place them at the kerbside, near the road in front of your property – though not on the road! If you live down a right-of-way put your crates at the kerbside at the end of your right-of-way.

Your three new crates are clearly labelled to make it easy to know what goes where. Only fill your crates so they are level or below the top, otherwise they won’t be picked up.

Accepted: cardboard, paper, junk mail (non-wax coated), newspapers, wrapping paper, cereal boxes, shoe boxes, egg cartons, envelopes, magazines and clean pizza boxes.
Not accepted: food or drink cartons, wax coated paper like coffee cups.

Accepted: empty, clean glass jars and bottles, including green, clear and brown glass.
Not accepted: broken glass, glassware, lightbulbs, mirror or window glass.

Accepted: Empty clean, rigid plastic bottles, jars and containers displaying the recycling symbol 1-2. Clean tin and aluminium cans.
Not accepted: all plastic bags, expanded polystyrene like meat trays, plant pots, toys, plastic film, wrap or packets like frozen vegetable bags.

If some items are left with a sticker this means:

  • They are contaminated with food.
  • There is a high level of mixed product; recyclable and non-recyclable in one bag/container.
  • The item is not currently recycled in HB (eg. milk and juice cartons, expanded polystyrene, plastic packets).

It is currently not possible to recycle plastics 3-7 in New Zealand.

There is a specialist machine which can sort the cans from plastic.

You can fill more than one crate with one type of recycling eg. glass, then put out your other types of recycling the following week. But please don’t mix one type of recycling with another type. If you have extra/excess recycling you can take it to the transfer station drop-off facility or the Waste Management depot in Onekawa.

If you don't have much recycling to fill a crate each week, you can put out one recycling crate each week instead of all three (ie. paper recycling crate one week, then glass the next).

Call NCC on 0800 4 NAPIER.

Some or all items in a crate may be left behind. When we leave items behind we'll put a rejection sticker on them to tell you why and to help you get it right for the next time. Here are some of the reasons why this could happen:

  • Your three council approved crates haven't been used.
  • Overflowing crates.
  • Cardboard is left lying flat and not in the crate.
  • The items are incorrectly mixed.
  • The item(s) can't be recycled.
  • The item(s) haven't been rinsed or cleaned.
  • Item(s) are not accepted in Napier.

Your recycling is collected by Smart Environmental.

Two options. Either:

1. Waste Management recycling depot
Austin Street, Onekawa, or

2. The Transfer Station 
193 Springfield Road, Taradale
Ph: 06 844 4945.
Open: 7:30am-5:00pm Monday - Saturday, 9:00am-5:00pm Sunday.
Closed Good Friday, Christmas and New Year's Day.

What does the new service cost? Do I have to pay for my crates?

The new cost of the service was introduced in the 2019/2020 rates. It is $58 per year or $1.11 per week. This is up from $19, an amount which was heavily subsidised.

Bins are provided free unless a replacement is required.

The cost for a replacement crate is $15. A form will need to be completed for this.

You can purchase replacement crates but not additional ones.

The crates are strong enough to withstand any heavy handling. During collection the crate will be placed onto a trough on the truck, then a hydraulic arm will lift the crate to empty it. There is little likelihood of the crates being damaged.

Please contact your landlord ask if the previous tenants had crates. If they did have crates (and taken them with them), then replacement crates will have to be purchased.

We are contacting Housing New Zealand and rental property managers to advise them of our recycling improvements. We'll suggest that the crates become part of the chattels for a property and/or be part of the bond.

Unfortunately not - this is a community-wide service.

We will not be able to refund the charge if you choose not to use the service.

If you do not live down a private lane or are rated as a commercial property - and you wish to have your rates adjusted - it may be possible to opt in to the service (to be confirmed).

Random recycling questions and queries

We may possibly bring in an assisted service for disabled persons in the future. There would need to be confirmation on the disability, and a disability card/permit may need to be displayed for the contractors.

As the crates are stackable, you can place the glass recycling crate atop the plastic recycling crate to stop plastic bottles from blowing away.

We've learnt from other council’s failures that wheelie bins create a mix of recyclable products that Hawke’s Bay has no facility to sort. This causes a huge amount of contamination and means that a lot of what comes from a wheelie bin ends up in landfill.

By providing a kerbside-sorted solution, the yields are separated and we're able to recycle a greater percentage of what is collected.

The new crates are also stackable so you can put your glass crate on top of your tins and plastics so windblown litter becomes less of a problem. We've put a lot of thought into the service and made decisions based upon what works and what our people told us they want.

If your house has just been built and you haven't received your recycling crates, contact our Customer Service team on 0800 4 NAPIER. We'll give you with a form to fill out and voilà - you'll get your crates!

Our crates are made from 30% recycled plastic bottles and can be recycled at the end of their life.

We're looking into possibly running some smaller trucks on hilly/skinny streets which are hard work for the bigger trucks.

We encourage you to reuse them if you can - they could be useful containers for gardening equipment, old shoes or taking gear to the beach. But if you need to get rid of some or all of your containers, you can drop them off for free at the Redclyffe Transfer Station (193 Springfield Rd, Taradale) from Saturday 26 October - or at the annual Recycling Day on Saturday 2 November (at Anderson Park).

Last and least... what about rubbish?

Without being too preachy, we encourage our residents to be mindful of the 5 Rs of Zero Waste - Refuse, Reduce, Reuse, Rot and - finally - Recycle. We hope you'll throw out a little as possible. However, we do have a weekly rubbish service - please refer to Rubbish FAQs for more information.


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