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FAQsNgā Pātai e Kaha Whiua Ana

What happens if I don’t pay on time? What if I was running late for the dentist? Then there was the time the meter wouldn’t take my money! If you’ve got a question about parking, chances are you’ll find it here. If not, give us a bell or drop into our Customer Service Centre anytime.

Parking Frequently Asked Questions

Q. What happens if I don’t pay my parking infringement notice?

A reminder notice will be sent to you if you have not paid your parking infringement notice with 28 days.  If payment is still not made within 28 days after the reminder notice is sent, the unpaid parking infringement notice is lodged with the Ministry of Justice for collection (this will incur court costs).  You will receive a Notice of Fine from the Ministry of Justice.  You will have 28 days to pay the new fine to the Ministry of Justice which also includes court costs.  For more information about the fine process, contact the Fine Enquiries line 0800 4 FINES (0800 434 637) or visit the Ministry of Justice website.

Q. What happens if my car received a parking infringement notice but I was not driving it at the time?

As the registered owner you are responsible.  However, it you provide us with a signed declaration containing the full contact details of the person driving the vehicle, we will forward the notice to them.

Q. What happens if I sold my vehicle and it should have been for the new owner and I have received the reminder notice in the post?

If you sell your car and get a parking ticket meant for the new owner, you can apply to have the liability transferred to them. You will need to provide a copy of the change of ownership form or the name and contact details of the new owner and supporting evidence, like a copy of an NZTA transfer receipt, notice of person selling/disposing of motor vehicle form or a sale agreement.

Q. Why did I get a parking infringement notice when I put more money in the meter?

You may have parked in an area with a time restriction e.g. you can only park for up to two hours (P120) in the parking spaces along Station Street.

Q. Why did I get two parking infringement notices at the same time?

This could be because you have not complied with two rules under the Land Transport (Road User) Rules 2004.

Q. Why did I get a parking infringement notice for parking on a broken yellow line, when I was only there for a minute?

Rules like this are in place for our safety and no vehicle is permitted to stop, stand or park on yellow lines at any time. Refer to Land Transport (Road User) Rules 2004.

Q. Why did I get a parking infringement notice while parked in the loading zone?

Parking infringement notices are issued when you exceed the time limit. Loading zones are for quick pick-ups and drop off of goods and passengers.

Q. Can I get a parking infringement notice on Sundays or statutory holidays?

Paid parking is free on Sundays and statutory holidays. Other stationary vehicle offences still apply on Sundays.

Q. Why did I get a parking infringement notice when I used the ParkMate App?

You may have:

  • overstayed the maximum time limit in the space 
  • transposed your vehicle registration
  • used another vehicle on the day.

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