What happens if I don’t pay on time? What if I was running late for the dentist? Then there was the time the meter wouldn’t take my money! If you’ve got a question about parking, chances are you’ll find it here. If not, give us a bell or drop into our Customer Service Centre anytime.
A reminder notice will be sent to you if you have not paid your parking infringement notice with 28 days. If payment is still not made within 28 days after the reminder notice is sent, the unpaid parking infringement notice is lodged with the Ministry of Justice for collection (this will incur court costs). You will receive a Notice of Fine from the Ministry of Justice. You will have 28 days to pay the new fine to the Ministry of Justice which also includes court costs. For more information about the fine process, contact the Fine Enquiries line 0800 4 FINES (0800 434 637) or visit the Ministry of Justice website.
As the registered owner you are responsible. However, it you provide us with a signed declaration containing the full contact details of the person driving the vehicle, we will forward the notice to them.
If you sell your car and get a parking ticket meant for the new owner, you can apply to have the liability transferred to them. You will need to provide a copy of the change of ownership form or the name and contact details of the new owner and supporting evidence, like a copy of an NZTA transfer receipt, notice of person selling/disposing of motor vehicle form or a sale agreement.
You may have parked in an area with a time restriction e.g. you can only park for up to two hours (P120) in the parking spaces along Dalton Street.
This could be because you have not complied with two rules under the Land Transport (Road User) Rules 2004.
Rules like this are in place for our safety and no vehicle is permitted to stop, stand or park on yellow lines at any time. Refer to Land Transport (Road User) Rules 2004.
Parking infringement notices are issued when you exceed the time limit. Loading zones are for quick pick-ups and drop off of goods and passengers. You would have left the vehicle unattended for more than 5 minutes, or longer than the time specified on the sign.
Paid parking is free on Sundays and statutory holidays. Other stationary vehicle offences still apply on Sundays.
You may have:
It could be for one of following reasons:
If the issue does not quickly resolve itself, please call the ParkMate customer service team on +64 9 375 5056 or your bank.
When using the meter by paying by credit card or coins, an electronic receipt can be requested by following the information display on the screen.
Report the faulty meter to our Customer Services team on 06 835 7579 and let them knowing the following - the location and meter number.
Payment can be made at another meter or by using one of the following options - ParkMate, PayWave or scan the QR code for ParkEasy.
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