FAQsNgā Pātai e Kaha Whiua Ana

Parking Frequently Asked Questions

Q. What happens if I don’t pay my parking infringement notice?

A reminder notice will be sent to you if you have not paid your parking infringement notice with 28 days.  If payment is still not made within 28 days after the reminder notice is sent, the unpaid parking infringement notice is lodged with the Ministry of Justice for collection (this will incur court costs).  You will receive a Notice of Fine from the Ministry of Justice.  You will have 28 days to pay the new fine to the Ministry of Justice which also includes court costs.  For more information about the fine process, contact the Fine Enquiries line 0800 4 FINES (0800 434 637) or visit the Ministry of Justice website.

Q. What happens if my car received a parking infringement notice but I was not driving it at the time?

As the registered owner you are responsible.  However, it you provide us with a signed declaration containing the full contact details of the person driving the vehicle, we will forward the notice to them.

Q. What happens if I sold my vehicle and it should have been for the new owner and I have received the reminder notice in the post?

If you sell your car and get a parking ticket meant for the new owner, you can apply to have the liability transferred to them. You will need to provide a copy of the change of ownership form or the name and contact details of the new owner and supporting evidence, like a copy of an NZTA transfer receipt, notice of person selling/disposing of motor vehicle form or a sale agreement.

Q. Why did I get a parking infringement notice when I put more money in the meter?

You may have parked in an area with a time restriction e.g. you can only park for up to two hours (P120) in the parking spaces along Station Street.

Q. Why did I get two parking infringement notices at the same time?

This could be because you have not complied with two rules under the Land Transport (Road User) Rules 2004.

Q. Why did I get a parking infringement notice for parking on a broken yellow line, when I was only there for a minute?

Rules like this are in place for our safety and no vehicle is permitted to stop, stand or park on yellow lines at any time. Refer to Land Transport (Road User) Rules 2004.

Q. Why did I get a parking infringement notice while parked in the loading zone?

Parking infringement notices are issued when you exceed the time limit. Loading zones are for quick pick-ups and drop off of goods and passengers. You would have left the vehicle unattended for more than 5 minutes, or longer than the time specified on the sign.

Q. Can I get a parking infringement notice on Sundays or statutory holidays?

Paid parking is free on Sundays and statutory holidays. Other stationary vehicle offences still apply on Sundays.

Q. Why did I get a parking infringement notice when I used the ParkMate App?

You may have:

• overstayed the maximum time limit in the space.
• transposed your vehicle registration.
• used another vehicle on the day.
• used the incorrect site code location.

Q. Why can't I activate the ParkMate App?

It could be for one of following reasons:

• ParkMate has not activated correctly.
• You have an old version of ParkMate installed.
• Your WiFi or mobile data is not activated.
• Card declined/insufficient funds in your account.
• Your card has expired.
• ParkMate is off-line eg. it might be installing updates.
• Phone supplier off-line.
• Bank Link error.

 If the issue does not quickly resolve itself, please call the ParkMate customer service team on +64 9 375 5056 or your bank.

Q.  What happens if my vehicles gets broken into?

• First contact the NZ Police.
• If there are cameras operating in the area, the NZ Police will need to request live footage from the Council or from the camera owners.
• The Police will ask you for information including the following - your vehicle registration, make, model, the location of break-in, time, date, what was stolen or damaged etc.

Q.  What happens if I have paid cash for my parking at the Pay & Display machine and the machine didn’t print off a receipt?

• Did you press the red button by mistake?
• Check the coin reject slot at the bottom of machine to ensure your coins haven’t fallen straight through the machine.
• Did you press the green button for the ticket receipt?
• Did you try to grab the receipt only to find the receipt retracted back into the machine? If so, please contact NCC Customer Service on +64 6 835 7579.
• Please contact our Customer Service Team and let them knowing the following - the location, Pay & Display machine number, the amount you paid and your vehicle plate number.

Q. What happens if I have paid cash at a parking meter and the meter didn’t register my coinage?

• Please contact our Customer Service Team on +64 6 835 7579 and let them knowing the following - the location, Pay & Display machine number, the amount you paid and your vehicle plate number.

Q.  What happens if the Pay & Display won’t accept any coinage?

• Report the faulty machine to the NCC's Customer Service Team on+64 6 835 7579 and let them knowing the following - the location, Pay & Display machine number, the amount you paid and your vehicle plate number.
  If possible, use another machine or ParkMate.