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Help and support

Financial pressures can make a challenging time more difficult. Support is available for those who need it.


We have approved rates remissions in response to Cyclone Gabrielle. The remissions apply to red and yellow stickered properties and the application form is available on our rates remissions web page here

Central Government funding support 

Central Government has various recovery funding streams open and available. Click the link below to find out more information about North Island Weather Event Recovery funding in more detail.

Cyclone Recovery Funds and Schemes for people in Affected Regions | Department of the Prime Minister and Cabinet (DPMC)

This page covers funding such as:

  • Community and welfare support packages, including temporary accommodation
  • Hawke’s Bay Sediment and Silt Recovery Fund
  • Solid Waste Management Fund
  • Flood Resilience Fund
  • Regional and Local Support Fund
  • Essential infrastructure recovery programmes – 60/40 CDEM funding mechanism
  • Business support packages


Business Support Package

The Government has announced a new package of financial support for businesses, orchards and farms affected by the North Island weather events in early 2023. It will be available to businesses in Northland, Auckland, Waikato, Bay of Plenty, Tairāwhiti, Hawke’s Bay, Tararua, and Wairarapa.
The package includes:

  • a loan guarantee scheme that will enable commercial lenders to provide loans to highly affected businesses across all sectors with more favourable terms, such as reduced interest rates.
  • the North Island Weather Events Primary Producer Finance Scheme that will provide concessionary loans and equity finance to severely impacted, land-based primary sector businesses.

The loan guarantee scheme will be administered by the New Zealand Export Credit Office, and implemented by commercial lenders, such as banks.

For more information visit

The North Island Weather Events Primary Producer Finance Scheme is designed for businesses that have a reasonable chance of returning to viability with additional support. It aims to help these businesses re-engage with commercial lenders.
The scheme will be administered by Kānoa, Regional Economic Development & Investment Unit. For more information visit North Island Weather Events Primary Producer Finance Scheme | Grow Regions


Many home and contents insurance policies cover temporary accommodation. Policy wording will differ, so check with your insurer. The Temporary Accommodation Service (TAS) can help you find temporary accommodation. Call TAS on 0508 754 163 for more information. If you are providing accommodation to evacuees, you may also be eligible for an accommodation payment.

From 4 September 2023, the Temporary Accommodation Assistance will be available to help some homeowners who can't live in their home due to the North Island weather events. Their insurance cover for rental accommodation also needs to be ending soon. To apply, please call Ministry of Social Development from 21 August 2023 to book an appointment. For more information visit the Temporary Accommodation Assistance page on their website.


New Zealand Claims Resolution Service

The New Zealand Claims Resolution Service provides free advice, engineering, legal and wellbeing support. Register with them by calling 0508 624 327. If you are a tenant, you can get more information about your rights and obligations after a natural disaster at Tenancy Services.

General support line: Call 0800 117 672


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