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Frequently Asked QuestionsNgā Pātai e Kaha Whiua Ana

Here's a list of frequently asked questions covering a variety of topics. They can be filtered using the tick boxes, searched through using the text field, or you can do a combination of both!

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  • Instalment 1: 22 August 2018.
  • Instalment 2: 21 November 2018.
  • Instalment 3: 20 February 2019.
  • Instalment 4: 22 May 2019.

Yes, but accurate details must be provided to ensure your payment is receipted to the correct account. View the different information that is required for paying different accounts

You should telephone the Napier City Council +64 6 833 8611 or

Transpacific Waste Management +64 6  879 8400

Rubbish is collected every week use our database to find out what day your rubbish is collected.

Recycling is collected every fortnight, use our database to find out what day your recycling is collected for the whole year.

The best way to view the District Plan is online as it is always up to date. You can also view a hard copy of the District Plan at Napier City Council or at the Napier and Taradale Public Libraries. If you have a fast connection to the internet we have provided the contents on the website.

As the registered owner you are responsible. However, it you provide us with a signed declaration containing the full contact details of the person driving the vehicle, we will forward the notice to them.

If you sell your car and get a parking ticket meant for the new owner, you can apply to have the liability transferred to them. You will need to provide a copy of the change of ownership form or the name and contact details of the new owner and supporting evidence, like a copy of an NZTA transfer receipt, notice of person selling/disposing of motor vehicle form or a sale agreement.

Lessons learned from the Havelock North inquiry has led to proposed changes to the New Zealand Drinking Water Standards 2005 (revised 2008). Increased understanding of the aquifer means our water isn’t as safe as we once thought. The Government has calculated that illness from public water supplies in New Zealand is significant, with up to 100,000 people getting sick every year. The uncomfortable reality is that New Zealand's water networks have probably been housing dangerous pathogens for years. So now, we're doing something about it.

Chlorine has been proven to be the most effective treatment for water supply networks for two main reasons.

  1. It treats water for pathogens at the point of storage (in reservoirs)
  2. It provides a residual disinfection, which is an added safety measure that effectively deals with any minor issues in the reticulated network of piping that carries water to homes and businesses.

There are other types of treatment, such as UV treatment and ozone, which are effective at the point of storage. However, they don't
provide residual disinfection. Therefore, chlorine is the best option as it provides an additional level of protection within the reticulation
(delivery) network. Chlorine also ensures the water supply complies with New Zealand's drinking water standards.

Rates

  • Instalment 1: 22 August 2018.
  • Instalment 2: 21 November 2018.
  • Instalment 3: 20 February 2019.
  • Instalment 4: 22 May 2019.

Yes, direct debiting for rates is available weekly or fortnightly on a Thursday, monthly on the 20th of each month or by instalment on due date. Download an authority form

Yes, but you can only pay by credit card on our website, and there is a transaction fee charged by our provider. You can pay by cash, EFTPOS or cheque at the council offices. Pay my rates by credit card.

Yes, but accurate details must be provided to ensure your payment is receipted to the correct account. View the different information that is required for paying different accounts

ou can use our online database to find out the latest information that we have on your property or you can contact the Rates Department. View rates & property database

You should telephone the Rates Department on +64 6 834 4197 for answers.

Rubbish & Recycling

You should telephone the Napier City Council +64 6 833 8611 or

Transpacific Waste Management +64 6  879 8400

Rubbish is collected every week use our database to find out what day your rubbish is collected.

Household rubbish from domestic housekeeping.

Yes. Green waste, industrial waste, hazardous waste, trade waste and liquid waste of any nature are prohibited.

Recycling is collected every fortnight, use our database to find out what day your recycling is collected for the whole year.

You can put out a maximum of two rubbish bags per household. Up to 10kg and 60 litres each.

193 Springfield Road Taradale (head south down Gloucester St, past EIT, turn right before the bridge into Springfield Rd, approximately 2kms on the left) View more details about transfer station and a location map

Monday to Saturday - 7.30am - 5.00pm

Sunday - 9.00am - 5.00pm.

Holidays: Closed on Good Friday, Christmas and New Year's Day.

The Transfer Station's phone number is +64 6 844 4945.

Council does not supply Recycling Bins. You are able to use Supermarket Bags or cartons. If you prefer, the Recyclers will empty plastic crates which you need to purchase yourself.

You should telephone Napier City Council +64 6 833 8611 or

Green Sky Waste Solutions 0800 229 732.

District Plan

The best way to view the District Plan is online as it is always up to date. You can also view a hard copy of the District Plan at Napier City Council or at the Napier and Taradale Public Libraries. If you have a fast connection to the internet we have provided the contents on the website.

Yes you can still view the District Plan provisions pre Plan Change 10. Follow this link to the District Plan page.

The District Plan states which activities are allowed, and the conditions that must be met, for the activity to go ahead without a resource consents being required. Refer to the Activity and Condition tables in volume 1 of the District Plan to find out if your proposed activity is permitted.

A resource consent is a written approval to undertake an activity that is not permitted in the District Plan. The Council must grant consent for controlled activities, subject to conditions, but maintains discretion to approve or decline a restricted discretionary, discretionary activity or non-complying activity.

You will need to apply for a resource consent if your proposed activity is a controlled activity, restricted discretionary activity, discretionary activity or non-complying activity. No resource consent will be granted for any activity that is listed as a Prohibited Activity.

Yes, as long as your activity is not a prohibited activity, you are able to apply for a resource consent. The resource consent process allows an assessment of the effects on the environment to be completed. If the effects of your activity on the environment are no more than minor, and effected neighbours give their consent, a resource consent may be granted, provided conditions are complied with, thus allowing you to undertake your activity.

Signs

The Napier City Council has adopted a number of restrictions on the placement of Election Signs on properties for the upcoming Local authority Elections. View full details about election hoardings.

To claim your rebate simply send a copy of your invoice for new signage to Napier City Council, Planning Department, Signage Rebate, Private Bag 6010, Napier 4142. Provided all conditions have been met you will then be sent a cheque for 20% of the invoice total (up to a maximum of $500 + GST).

You are still eligible to receive a 20% rebate provided that you do not introduce a moveable footpath sign in the future.

You must apply to the Napier City Council for approval of your signage prior to commencement of your upgrade. Prior to receiving your rebate cheque you must relinquish any moveable footpath sign with the agreement that you will not replace that sign with any other.

Napier City Council will rebate 20% of the total cost of new signage (up to a maximum of $500 + GST) to business owners who are motivated to upgrade or change their signage in accordance with the Guidelines. Incentives and conditions are further detailed in the Incentives flyer which is available on the Napier City Council website.

It is a regulatory document and covers certain elements of street use including placement of goods, tables and chairs. From March 2009 new moveable footpath signs are no longer permitted within the central business district. An annual fee will apply to existing businesses who do not take up the signage upgrade offer and wish to leave their existing moveable footpath signs on the street.

Signage changes to all listed Heritage buildings will require a Resource Consent.

When considering the design of your signage it is an ideal time to look at your building exterior as a whole. You could consider adapting air conditioning units, satellite dishes or anything else that obscures key building features and therefore detract from the overall appeal of the building. Napier City Council also offers repainting grants to building owners.

No. Each sign can be different to reflect the nature of the business, provided that each sign aligns with the principles of the Signage Guidelines. However, one primary integrated sign is preferable to many individual signs in a building that has multiple tenants.

Any graphic designer or sign writer can design and install your new signage. Sign writers across Hawke's Bay have been introduced to the Signage Guidelines and have been given further information to help them advise their clients. Please check that your sign writer has a copy and good understanding of the Signage Guidelines.

You don't need to know about all the architectural styles. Your sign writer should take the style of your building into consideration to ensure that your new signage is consistent with that style.

No - the objective is to provide guidance which can be used as a source of inspiration for redevelopment of signage to uphold the Art Deco characteristics of Napier City. Compliance is not mandatory but strongly encouraged by the Napier City Council. However in order to receive the rebate signs must reflect the principles within the guidelines.

You should apply to Napier City Council for approval before you commence work on design or development of new signage.

They relate to Napier's Heritage Precinct as shown on the map on page two of the Signage Guidelines and in the Incentives to upgrade signage flyer. In summary, this area includes businesses in Emerson Street, Tennyson Street, Hastings Street, Dickens Street and Dalton Street. The principles may also be applied to other heritage buildings elsewhere in the city.

Enhancing the visual appeal of Napier will ensure it remains a compelling place for shoppers, visitors and investors alike. This ultimately provides benefits to all local businesses and residents by stimulating the economic, tourism, cultural and social wellbeing of our city.

Napier's signage policy is in place to ensure signs are effective, attractive and sympathetic to Art Deco style. The policy protects the character and appearance of Napier's Art Deco Quarter. The Quarter is an important heritage area that has been described by international experts as the most complete and significant group of Art Deco Buildings in the world. In 1995 Napier's Art Deco Quarter (including much of the Napier central business district) was registered as an historic area under the Historic Places Act 1993. The Quarter has also been identified by the Department of Conservation as a site of World Heritage potential. As part of a periodic review of the heritage provisions of the city, the Napier City Council identified the city's signage as an area requiring review and improvement. Like other councils, Napier City Council has a duty to ensure signage is well designed to enhance the cityscape. But unlike most other councils, Napier City Council has the additional duty to ensure the unique Art Deco character is preserved and enhanced to make the city a site of national and international heritage importance.

Roads & Streets

Phone Napier City Council on +64 6 8357579.

Roundabouts do work much better "most of the time" but in peak traffic flows they can fail to clear within a reasonable time frame, space can also be a limitation.

Traffic surveys show that excessive speed (in the top 85%) of vehicles is typical in most streets. If judder bars were installed in most Napier streets then vehicle movements would be restricted to the point of being unacceptable.

Pedestrian crossings are required to meet a warrant based on the number of pedestrians and vehicles amongst other things. Crossings that do not meet the warrant have proven to be less safe than no crossing at all.

Council is not the law enforcement agency. Council can only address the problem by installing local area traffic management schemes such as those in some roads in Taradale. Unfortunately these schemes are very expensive and can only be justified when the road is due for reconstruction.

Parking

A reminder notice will be sent to you if you have not paid your parking infringement notice with 28 days. If payment is still not made within 28 days after the reminder notice is sent, the unpaid parking infringement notice is lodged with the Ministry of Justice for collection (this will incur court costs). You will receive a Notice of Fine from the Ministry of Justice. You will have 28 days to pay the new fine to the Ministry of Justice which also includes court costs. For more information about the fine process, contact the Fine Enquiries line 0800 4 FINES (0800 434 637) or visit the Ministry of Justice website.

As the registered owner you are responsible. However, it you provide us with a signed declaration containing the full contact details of the person driving the vehicle, we will forward the notice to them.

If you sell your car and get a parking ticket meant for the new owner, you can apply to have the liability transferred to them. You will need to provide a copy of the change of ownership form or the name and contact details of the new owner and supporting evidence, like a copy of an NZTA transfer receipt, notice of person selling/disposing of motor vehicle form or a sale agreement.

You may have parked in an area with a time restriction e.g. you can only park for up to two hours (P120) in the parking spaces along Station Street.

This could be because you have not complied with two rules under the Land Transport (Road User) Rules 2004.

Rules like this are in place for our safety and no vehicle is permitted to stop, stand or park on yellow lines at any time. Refer to Land Transport (Road User) Rules 2004.

Parking infringement notices are issued when you exceed the time limit. Loading zones are for quick pick-ups and drop off of goods and passengers.

Paid parking is free on Sundays and statutory holidays. Other stationary vehicle offences still apply on Sundays.

You may have overstayed the maximum time limit in the space or you may have transposed your vehicle registration or used another vehicle on the day.

Water

Lessons learned from the Havelock North inquiry has led to proposed changes to the New Zealand Drinking Water Standards 2005 (revised 2008). Increased understanding of the aquifer means our water isn’t as safe as we once thought. The Government has calculated that illness from public water supplies in New Zealand is significant, with up to 100,000 people getting sick every year. The uncomfortable reality is that New Zealand's water networks have probably been housing dangerous pathogens for years. So now, we're doing something about it.

There are many risks associated with a large public water supply like Napier's, and any of the examples below could result in contaminates being introduced:

  • At the source
  • At the aquifer through other private bores
  • Backflow (reverse fl ow) from houses or industry
  • Through pests and birds entering storage reservoirs
  • Contractors hitting water pipes during excavation work
  • Acts of vandalism
  • Illegal connections.

Work completed to date includes bringing four bores above ground, closing two bores that didn't meet requirements, and commencement of extensive mains cleaning projects to remove biofilm (the accumulation of microorganisms, organic and inorganic matter attached to the insides of pipes and water storage tanks) from our reticulated water network.

Chlorine has been proven to be the most effective treatment for water supply networks for two main reasons.

  1. It treats water for pathogens at the point of storage (in reservoirs)
  2. It provides a residual disinfection, which is an added safety measure that effectively deals with any minor issues in the reticulated network of piping that carries water to homes and businesses.

There are other types of treatment, such as UV treatment and ozone, which are effective at the point of storage. However, they don't
provide residual disinfection. Therefore, chlorine is the best option as it provides an additional level of protection within the reticulation
(delivery) network. Chlorine also ensures the water supply complies with New Zealand's drinking water standards.

The entire work programme, which includes network enhancements, will cost $16.7m over four years. Drinking water costs are covered by a Uniform Annual General Charge (UAGC) in annual rates.

NCC has also decided, following Long Term Plan consultation, to provide two dechlorinated water stations at yet to be determined locations. Further stations may be built if there is sufficient demand but we’re going to wait and see how much these first two
taps are used first.

Try looking for one or two chisel marks or a dash of blue or yellow paint on the face of the kerb in front of your property. If you find a mark have a look in line with the mark just inside or just outside the property boundary. If you still can't find your toby, phone +64 6 835 7579 for assistance.

Yes, Council will fix leaking tobies at the boundary of your property, however if your toby is within your boundary (i.e near your house) you will need to call a plumber to fix it.

Phone our Customer Service Centre on

+64 6 835 7579.

Sewerage

Wastewater is all of the used water that goes down a sink, bathroom or toilet drain. It always leaves your premises and is never delivered (unlike drinking water). Wastewater is also called sewage and wastewater pipes are known as drains, sewers or sewerage.

You may need to call your plumber/drain layer to investigate the cause. The Council will fix issues that are caused by the Council’s sewer pipes, which are generally outside private property. Any problems inside private property are to be managed by the owner.

A plumber/drain layer should be able to tell you what is causing the problem, and how it can be fixed. The Council sends out reminders to Napier Plumbers regarding the process they are to follow.

In most cases locating and exposing an inspection point at the boundary will take less than two hours. If a problem is found at the boundary you should contact the Council. Under no circumstances is the owner or drain layer allowed to excavate anywhere in the road reserve.

The Council will not fix or pay for any issues that are caused by faults inside of private property. Please note that the Council will not pay for camera inspections or jet cleaning.

Under no circumstances are members of the public, plumbers, or drain layers allowed to lift a manhole lid or enter a manhole. Manholes can be extremely dangerous and have caused numerous fatalities in the past. Under the Health & Safety in Employment Act 1992 Sewer Manholes, Storm Water Manholes and Wet Wells are deemed to be confined spaces and therefore must not be opened or entered.

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