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ParkMate Parking AppPūmanawa tautono ParkMate Parking

ParkMate is the business when it comes to sorting your parking without having to worry about carrying loose change! Simply download the app and enter your details. Then each time you park, start a session. Then, when you leave, end the session. Easy-peasy. More details below.

ParkMate New Zealand LogoParkMate is a mobile parking app, providing easy pay parking in the Napier CBD and Taradale. It gives you the freedom to manage your parking payments from your smart phone. No need to worry about loose change.

The ParkMate NZ app can be downloaded for free from the App StoreGoogle Play and Windows Store.

For more information on how to set up the ParkMate NZ app, visit the ParkMate website here.

Using ParkMate   

  • Make sure you enter your car registration accurately.
  • Make sure you enter the correct parking zone or car park. Look for the signs on the meters to confirm which street parking zone or off-street car park you are in, i.e. NCC8 - Tiffen East, Napier, or use the map available.
  • Select the START button to start your parking and STOP to stop you've finished.
  • ParkMate charges a flat-rate transaction fee of 30 cents on top of the parking charge.

The app is integrated with Napier City Council’s parking system. When our parking officers enter your vehicle’s registration number into their tablet, your paid parking details show up on their screen. You still must not exceed the time limits specified in the parking location.

FAQs

ParkMate NZ - visit, www.parkmate.co.nz for more information.

It could be for one of following reasons:

  • ParkMate has not activated correctly.
  • You have an old version of ParkMate installed.
  • Your WiFi or mobile data is not activated.
  • Card declined/insufficient funds in your account.
  • Your card has expired.
  • ParkMate is off-line eg. it might be installing updates.
  • Phone supplier off-line.
  • Bank Link error.
  • The App is disabled during Public Holidays
  • No payment is required on Sundays.

 If the issue does not quickly resolve itself, please call the ParkMate customer service team on +64 9 375 5056 or your bank.

Please call technical or account support on 09 375 5056.

Once you hit start, our team can look up your licence plate details on their monitoring device which will show the car park you are in and whether your parking session is active.

You may have:

  • overstayed the maximum time limit in the space.
  • transposed your vehicle registration.
  • used another vehicle on the day.
  • used the incorrect site code location.

Yes you can store multiple vehicle plates in the app, but you can only run one active session for a vehicle plate at a time. Just click on the rego plate in the 'sessions' or 'options' screens to change it.

You can only change the vehicle plate on an active session within the first 15 minutes (select action session, then tap on the rego plate to change). 

If it has been longer than 15 minutes and your session is still active contact support@parkmate.co.nz or phone 09 375 5056.  The vehicle rego cannot be changed on a session that has expired or been stopped.

Yes, however the app will send a message to your phone at intervals of your choosing asking you if you are still parked. You can change how often these reminders occur under the 'options' tab (15m, 30m, 1h, 2h, 3h).

Your phone needs to be 'refreshed'; restart the app.

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