ParkMate Parking AppPūmanawa tautono ParkMate Parking

ParkMate NZ - visit, www.parkmate.co.nz for more information.

It could be for one of following reasons:

• ParkMate has not activated correctly.
• You have an old version of ParkMate installed.
• Your WiFi or mobile data is not activated.
• Card declined/insufficient funds in your account.
• Your card has expired.
• ParkMate is off-line eg. it might be installing updates.
• Phone supplier off-line.
• Bank Link error.
• The App is disabled during Public Holidays
• No payment is required on Sundays.

 If the issue does not quickly resolve itself, please call the ParkMate customer service team on +64 9 375 5056 or your bank.

Please call technical or account support on 09 375 5056.

Once you hit start, our team can look up your licence plate details on their monitoring device which will show the car park you are in and whether your parking session is active.

You may have:

• overstayed the maximum time limit in the space.
• transposed your vehicle registration.
• used another vehicle on the day.
• used the incorrect site code location.

Yes you can store multiple vehicle plates in the app, but you can only run one active session for a vehicle plate at a time. Just click on the rego plate in the 'sessions' or 'options' screens to change it.

You can only change the vehicle plate on an active session within the first 15 minutes (select action session, then tap on the rego plate to change). 

If it has been longer than 15 minutes and your session is still active contact support@parkmate.co.nz or phone 09 375 5056.  The vehicle rego cannot be changed on a session that has expired or been stopped.

Yes, however the app will send a message to your phone at intervals of your choosing asking you if you are still parked. You can change how often these reminders occur under the 'options' tab (15m, 30m, 1h, 2h, 3h).

Your phone needs to be 'refreshed'; restart the app.