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Official Information RequestsNgā tono Pārongo Ōkawa

Napier City Council is committed to promoting openness and transparency in all our dealings. We make a large amount of information available through this website but if you don’t find what you’re looking for, please complete and submit the form below.

Requests for Official Information - LGOIMA

The Napier City Council is committed to promoting openness and transparency in all its dealings and makes a large amount of information available through its website.

However, if you can't find the information you want, please use the online form below to ask for the information.

Make a LGOIMA Request

Or you can post your request to:

Chief Executive
Napier City Council
Private Bag 6010
Napier 4142

Please be as specific as you can be in making your request; it helps us to find the information quickly for you. Make sure you include either a postal or email address so we can provide you with a response. It also helps us if we have a contact phone number in case we need to clarify something relating to your request. Please note that your details will not be used for any other purpose. 

How long will it take to process my request?

We will acknowledge your request and you will receive a response within 20 working days. You can use the calculator from the Office of the Ombudsman to determine when the 20 working days expire.

However, if your request is complex, involves a large amount of research and collation, or requires us to consult with other parties, we will contact you with an expected time frame.

If the information you want is held by another organisation covered by the Act, we may transfer your request to that agency. If we transfer your request, we will let you know within 10 working days of receiving your request.

Urgent requests

You may ask that your request be treated as urgent. If you do, you must give reasons explaining the need for urgency.

Withholding information

We may withhold information for specific reasons. If we do, we will explain the reasons.

The specific reasons enabling us to withhold information are set out in sections 6, 7 and 17 of the Local Government Official Information and Meetings Act. The most common reasons to withhold information are to:

  • Protect people’s privacy.
  • Maintain legal privilege.
  • Enable the Council to carry on its commercial activities. 

What will it cost?

Generally, there will be no charge for your request. Occasionally, however, if a request is for a significant amount of information or requires substantial collation and research, or we have received a large number of requests from the same person in a short time frame which taken together require a large amount of staff resource to respond to, we may consider imposing a charge.

Council’s policy on charging for LGOIMA requests is in line with the guidelines of the Office of the Ombudsman, updated in June 2016:

  • The first one hour of time will not be charged for.
  • The first twenty pages of photocopying will not be charged for.
  • Napier City Council can recover any other actual costs relating to providing a response.
  • Time in excess of one hour, photocopying in excess of twenty pages, and materials including electronic storage devices if relevant, may be charged at the rates prescribed in the Ministry of Justice's Charging Guidelines for OIA Requests and the Office of the Ombudsman publication A guide to charging for official information under the OIA and LGOIMA.

If we are going to charge you, we will advise you of the maximum estimated cost of processing your request before we begin working on it. You will be asked to pay all of this cost in advance. You can then decide if you want to continue, withdraw or refine your request.

Local Government Official Information Fees & Charges

Corporate Services

Corporate Services Fees and Charges approved for 1 July 2021 to 30 June 2022.

All fees and charges are inclusive of GST (except as noted *).

Administrative, Property & Sundry Fee (incl GST)
Local Government Official Information & Meetings Act (Sec 13)
Note: First hour - no charge. Subsequent time charged per half hour
Note: Staff Time Fees per hour
Note: Other Costs: Charged at an amount which covers the actual costs involved
Requests for readily accessible information (per hour)$78.70 
Photocopying per page (per A4 sized page after the first 20 pages)$0.21 

Review of decisions

If you are unhappy with a decision to withhold information, to charge a fee, to extend the time-frame on a request, or if you have concerns about how we have dealt with your request, you are able to have the decision reviewed by the Office of the Ombudsman.

You can email the Office at or else write to the Ombudsman at PO Box 10152, Wellington 6143.

Need more information?

If you have any questions regarding official information requests, please email Napier City Council.

Related links & Information


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While every endeavour has been taken by the Napier City Council to ensure that the information on this website is accurate and up to date, Napier City Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Napier City Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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