NCC's management teamTe hanganga whakahaere

The role of Chief Executive includes advising the Mayor and Councillors on policy matters and ensuring policies adopted by the Council are correctly implemented.

The Chief Executive is assisted by senior managers and other Council staff. The Chief Executive leads a Senior Management team that comprises seven Senior Managers, each one heading a Council department.

• Director Community Services - Antoinette Campbell
• Director Corporate Services - Adele Henderson
• Director City Strategy - Richard Munneke
• Director City Services - Lance Titter
• Director Infrastructure Services - Jon Kingsford
• Manager Communications and Marketing - Craig Ogborn
• Manager People and Capability - Sue Matkin

The Chief Executive oversees the smooth running of these departments, facilitating the significant flow of information that, on a day-to-day basis, helps ensure the Council and city are well managed.

The Director Community Services is responsible for overseeing the development and implementation of social, cultural, tourism and sport and recreation strategy, policies and plans in line with delivery of community services from the following facilities;

• Napier Conferences and Events
• Napier Municipal Theatre
• I-SITE Visitor Information Centre
• Par 2 Minigolf
• National Aquarium of New Zealand
• Kennedy Park Resort
• Museum Theatre Gallery (MTG)
• Napier Libraries
• Retirement Housing
• Community Centres and Halls
• McLean Park Stadium
• Bay Skate
• Napier Aquatic Centre

The Community Services Directorate is made up of three key functional areas; Visitor Experiences, Community Strategies, and Sport and Recreation.

The Visitor Experiences team is responsible for the promotion and marketing of Council’s tourism and cultural facilities to maximise participation and enjoyment by both visiting locals and tourists to the city’s facilities.  

The Community Strategies team work closely with many government and non-government organisations to develop community strategies, programmes and initiatives that build capacity in the community and enhance youth development, ageing positively, community safety, and inclusivity in our city.

The Sport and Recreation team plans for and develops sports facilities, recreation programmes and opportunities for engaging the community in physical activity and recreation participation.

The Director Corporate Services heads a department responsible for internal support services, finance and accounting services including:

• Finance and accounting services, coordinating budget preparation and financial reporting and providing financial support and advice for the Council and its departments. It oversees the collection of rates - the primary source of funding for the city - and other revenue and pays the Council's accounts.
• Corporate IT provides technical and operational support for the Council's corporate IT systems.
• Managing the Council-owned Lagoon Farm and the Inner Harbour quays and 95 berths.
• Managing Council's 373 rental and retirement properties, which are available for people who meet criteria based on housing needs and income.
• Providing secretarial, committee support and records management functions for the Council.
• Responsibility for internal catering and cleaning services.
• Managing the Council's portfolio of commercial/industrial and residential properties

Direct Reports

• Manager Business Excellence and Transformation
• Chief Financial Officer
• Manager Property
• Manager Information Services

The City Strategy Directorate is responsible for regulatory consents and building inspections. It offers advice on land subdivision, building activities, locating services, constructing swimming pools and fences, erecting signs, the provision of car parks and space around buildings.

It is also responsible for planning policy, providing advice to Council on resource management and the Napier City District Plan.

• Manager Regulatory Solutions (responsible for environmental health, animal control and parking enforcement)
• Manager City Development
• Manager Building Consents
• Team Leader Resource Consents

Its GIS system is used to produce maps and plans and for reproducing aerial photographs of the city.

Parking, noise control, licensing for food, hairdressing and liquor premises and animal control are included in the Planning Manager's areas of responsibility, as is Environmental Health, which provides for and promotes public health and safety.

The Director of Māori Partnerships provides a pathway or waka to ensure strong and lasting relationships with Mana Whenua and Tangata Whenua are formed. This directorate, known as "Te Waka Rangapū, also includes two Māori Relationship Managers (Kaiwhakahaere Hononga Māori). Te Waka Rangapū will ensure all people of Ahuriri are valued in the belief of what is right and are committed to all situations and life experiences for Ahuriri. Te Waka Rangapū's goal is to have early engagement with mana whenua and tangata whenua in all projects with robust discussions and transparency.  The intention is to bridge the gap between Council and Mana Whenua, normalising Te Ao Māori – Tikanga, Kawa and Te Reo Māori and developing an ever-lasting strong relationship with Mana Whenua, Tangata Whenua and Napier City Council.

The City Services Directorate operates as an internal contractor in carrying out physical works on a contractual basis to the Infrastructure Services Directorate. The City Services department includes:

• Manager City Operations
• Team Leader Water
• Team Leader Drainage
• Team Leader Animal Control
• Team Leader Building Services
• Management Accountant City Services

At an operational level, it does most of the maintenance work for the upkeep of the Council's parks and gardens, reserves, sports grounds, utilities (water, wastewater and stormwater), cemeteries, as well as building maintenance services for council buildings.

The People and Capability team supports Council to achieve its vision through its people. The team is committed to attracting, developing and retaining great people and supporting them to be the best they can be. Of key importance to us is ensuring a safe and healthy workplace and creating an environment where people can thrive doing jobs they love.

The core functions of the People & Capability team include:

• Recruitment
• Talent development
• Pay and benefits
• Employment relations
• Health and safety
• Staff engagement

NCC’s new Programme Delivery Directorate specifically focuses on improving organisational-wide programme delivery. 

The Manager Communications and Marketing oversees the team responsible for Napier City Council’s internal and external communications, media relations, marketing and events.

Team responsibilities include generating news stories, writing and distributing media releases, responding to media enquiries, maintaining and driving social media engagement and producing Council publications.

The Communications and Marketing team also oversees the Council’s event strategy, and its branding and marketing for Council itself and Council visitor experiences such as the National Aquarium of New Zealand and MTG Hawke's Bay.

Contact the team to speak with any of the following:

• Marketing Manager
• Event Manager
• Communications Manager
• Digital Marketing Advisor
• Digital and Social Media Co-ordinator

The Director Infrastructure Services is responsible for overseeing all the city's primary infrastructure and related services - sewerage, stormwater, water supply, roading, rubbish collection, waste minimisation, sportsgrounds and facilities, parks and reserves, gardens, public toilets, playgrounds and cemeteries.

• Manager Asset Strategy
• Manager Environmental Solutions

This Directorate manages all operational aspects of the physical works through contracts (both internal and external). Maintenance and development operations are provided by other departments, such as the Services Department, or they may be contracted out.