FAQsNgā Pātai e Kaha Whiua Ana

Yes. Please fill in our online form and we'll send you your invoice via email. Much easier - and better for the planet too.

Yes, you can. We offer four options:

• Direct debiting weekly any business day of the week.
• Direct debiting fortnightly any business day of the week.
• Monthly on any day.
• By instalment on the due date.

Complete a Direct Debit Application Form

Yes, you can pay by credit card online or at our Customer Service Centre at 215 Hastings St.

Yes you can - but accurate details must be provided to ensure your payment is receipted to the correct account. Have a look at  the information we need for paying different accounts.

Over the counter payments are handled by our Customer Service Centre, on Hastings St.

Help for Low-income ratepayers who pay rates on their home they live in to the council. To see if you can receive a rebate on your rates bill visit the Getting a rates rebate page of the New Zealand Government website here.

We understand households may experience unexpected changes to their circumstances which may lead to financial hardship and difficulties in meeting rates payments to local councils.

The Government has two main options for supporting homeowners with their rates payments; the Accommodation Supplement (AS) and the Rates Rebate Scheme.

Accommodation Supplement

The Accommodation Supplement is the Government’s primary assistance for accommodation costs, including for homeowners seeking help with their rates payments.

• People do not need to receive a main benefit to be eligible for AS.
• Homeowners must occupy the house that they are paying accommodation costs for as their own home.
• Payment amounts will depend on a person’s financial position (assets and income), accommodation costs, family circumstances and where they live.

The Accommodation Supplement is open for applications and people can apply through Work and Income either online or by phone on 0800 559 009. A phone appointment will then be arranged once an application is processed. 

The Rates Rebates Scheme

Applications for the Rates Rebate Scheme must be in before 30 June each year. For more information visit the New Zealand Government website here. 

You can use our online database to find out the latest information that we have on your property. Alternatively, you can email the NCC Rates Department.

The UAGC is a fixed charge applied to all properties that, along with General Rates, helps fund common good services such as the library network and public toilets.