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FAQsNgā Pātai e Kaha Whiua Ana

When are my rates due? Can I pay by direct debit? By internet banking? Credit card? Over the counter? You'll find answers to these questions - and more - on this page.

The last day to pay your rates instalments over the coming year are



Period Covered

Instalment 1

18 August 2021

1/7/21 – 30/09/21

Instalment 2

17 November 2021

01/10/21 - 31/12/21

Instalment 3

16 February 2022

01/01/22 - 31/03/22

Instalment 4

18 May 2022

1/4/22 - 30/06/22

Yes. Please fill in our online form and we'll send you your invoice via email. Much easier - and better for the planet too.

Yes, you can. We offer four options:

  • Direct debiting weekly any business day of the week.
  • Direct debiting fortnightly any business day of the week.
  • Monthly on any day – if this falls on a weekend, the payment will be the next business day.
  • By instalment on the due date.

Download an authority form.

Yes, but you can only pay by credit card on our website - and there is a transaction fee charged by our provider. Please note you can pay by cash, EFTPOS or cheque at our Customer Service Centre at 215 Hastings St.

Yes you can - but accurate details must be provided to ensure your payment is receipted to the correct account. Have a look at  the information we need for paying different accounts.

Over the counter payments are handled by our Customer Service Centre, on Hastings St.

The Rates Rebate Scheme was established in 1973 to provide a subsidy to low-income homeowners on the cost of their rates. The Government has increased the rates rebate thresholds - more people than ever before will be eligible for the rebate. Please see our Rates Rebate page to see if you qualify.


The majority of our public facilities and spaces are open without the requirement of presenting a My Vaccine Pass.

An exception to this is Napier Aquatic Centre. This facility is primarily funded through General Rates. The General Rate is a general tax that charges the component of “common good” for activities that benefit the community as a whole. General Rates are charged to all ratepayers, regardless of whether or not they can or want to use the service or facility, therefore General Rates reductions aren’t available in any scenario.

Several other Council facilities also require vaccine passes, but it is worth noting that these facilities are primarily funded through fees and charges, not General Rates. These facilities are: Napier Municipal Theatre, Napier War Memorial Centre, McLean Park, Kennedy Park Resort, and the National Aquarium of New Zealand.

It is also worth noting that under the Traffic Light Framework, the Municipal Theatre, Napier War Memorial Centre and McLean Park would not be able to operate without vaccine passes at Orange and Red, and would be limited to 100 people under Green.

As the COVID-19 pandemic and lockdown continues in New Zealand, there is a risk that some households will come under financial stress and struggle to meet their accommodation costs. For some, this could mean that they cannot afford to pay their rates to councils.

The Government has two main options for supporting homeowners with their rates payments:

  • The Accommodation Supplement (AS); and,
  • The Rates Rebates Scheme.

Applications for the Rates Rebate Scheme must be in before 30 June each year. The Accommodation Supplement is open for applications now.

The Accommodation Supplement is the Government’s primary assistance for accommodation costs, including for homeowners seeking help with their rates payments.

  • People do not need to receive a main benefit to be eligible for AS.
  • Homeowners must occupy the house that they are paying accommodation costs for as their own home.
  • Payment amounts will depend on a person’s financial position (assets and income), accommodation costs, family circumstances and where they live.

People can apply for the Accommodation Supplement through Work and Income either online or by phone on 0800 559 009. A phone appointment will then be arranged once an application is processed.

You can use our online database to find out the latest information that we have on your property. Alternatively, you can email the NCC Rates Department.

The UAGC is a fixed charge applied to all properties that, along with General Rates, helps fund common good services such as the library network and public toilets.


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