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FAQsNgā Pātai e Kaha Whiua Ana

When are my rates due? Can I pay by direct debit? By internet banking? Credit card? Over the counter? You'll find answers to these questions - and more - on this page.

The last day to pay your rates instalments over the coming year are:

  • Instalment 3: Wednesday 19 February 2020
  • Instalment 4: Wednesday 20 May 2020
  • Instalment 1: Wednesday 19 August 2020.

Yes. Please fill in our online form and we'll send you your invoice via email. Much easier - and better for the planet too.

Yes, you can. We offer four options:

  • Direct debiting weekly on a Tuesday or Thursday.
  • Direct debiting fortnightly on a Tuesday or Thursday.
  • Monthly on the 20th of each month.
  • By instalment on the due date.

Download an authority form.

Yes, but you can only pay by credit card on our website - and there is a transaction fee charged by our provider. Please note you can pay by cash, EFTPOS or cheque at our Customer Service Centre at 215 Hastings St.

Yes you can - but accurate details must be provided to ensure your payment is receipted to the correct account. Have a look at  the information we need for paying different accounts.

Of course. We take payments at our Customer Service Centre, 215 Hastings St, Napier.

The Rates Rebate Scheme was established in 1973 to provide a subsidy to low-income homeowners on the cost of their rates. The Government has increased the rates rebate thresholds - more people than ever before will be eligible for the rebate. Please see our Rates Rebate page to see if you qualify.


You can use our online database to find out the latest information that we have on your property. Alternatively, you can email the NCC Rates Department.

You can either email us or call +64 6 835 7579 and ask for the Rates Department.

Each year in June, Napier City councillors set rates for the following year. Our Resolution to Set Rates for the 2019/20 year (28 KB) was passed at a meeting on 28 June 2019.


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While every endeavour has been taken by the Napier City Council to ensure that the information on this website is accurate and up to date, Napier City Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Napier City Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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