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FAQsNgā Pātai e Kaha Whiua Ana

Q. What is the last day for payment of rates?

  • Instalment 1: 22 August 2018.
  • Instalment 2: 21 November 2018.
  • Instalment 3: 20 February 2019.
  • Instalment 4: 22 May 2019.

Q. Can I pay my rates by direct debit?

  • Yes, direct debiting for rates is available weekly or fortnightly on a Tuesday or Thursday, monthly on the 20th of each month or by instalment on due date. Download an authority form

Q. Can I pay my rates by credit card?

  • Yes, but you can only pay by credit card on our website, and there is a transaction fee charged by our provider. You can pay by cash, EFTPOS or cheque at the council offices. Pay my rates by credit card.

Q. Can I pay my rates or other Council accounts at places other than the Customers Services Centre at 215 Hastings Street?

  • No

Q. Can I make payments using Internet banking?

Q. What is the rating valuation of my property?

  • You can use our online database to find out the latest information that we have on your property or you can contact the Rates Department. View rates & property database

Q. I have a rates assessment enquiry?

  • You should telephone the Rates Department on +64 6 834 4197 for answers.

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