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FAQsNgā Pātai e Kaha Whiua Ana

When are my rates due? Can I pay by direct debit? By internet banking? Credit card? Over the counter? You'll find answers to these questions - and more - on this page.

The last day to pay your rates instalments over the coming year are:

  • Instalment 3: Wednesday 19 February 2020
  • Instalment 4: Wednesday 20 May 2020

Yes. Please fill in our online form and we'll send you your invoice via email. Much easier - and better for the planet too.

Yes, you can. We offer four options:

  • Direct debiting weekly on a Tuesday or Thursday.
  • Direct debiting fortnightly on a Tuesday or Thursday.
  • Monthly on the 20th of each month.
  • By instalment on the due date.

Download an authority form.

Yes, but you can only pay by credit card on our website - and there is a transaction fee charged by our provider. Please note you can pay by cash, EFTPOS or cheque at our Customer Service Centre at 215 Hastings St.

Yes you can - but accurate details must be provided to ensure your payment is receipted to the correct account. Have a look at  the information we need for paying different accounts.

Over the counter payments are handled by our Customer Service Centre,on Hastings St. As this is currently closed due to COVID-19, we ask that you email or phone our rates team directly on 06 834 4197.

The Rates Rebate Scheme was established in 1973 to provide a subsidy to low-income homeowners on the cost of their rates. The Government has increased the rates rebate thresholds - more people than ever before will be eligible for the rebate. Please see our Rates Rebate page to see if you qualify.


As the COVID-19 pandemic and lockdown continues in New Zealand, there is a risk that some households will come under financial stress and struggle to meet their accommodation costs. For some, this could mean that they cannot afford to pay their rates to councils.

The Government has two main options for supporting homeowners with their rates payments:

  • The Accommodation Supplement (AS); and,
  • The Rates Rebates Scheme.

While the Rates Rebates Scheme can be applied for at the end of a rating year, the Accommodation Supplement is open for applications now.

The Accommodation Supplement is the Government’s primary assistance for accommodation costs, including for homeowners seeking help with their rates payments.

  •  People do not need to receive a main benefit to be eligible for AS.
  • Homeowners must occupy the house that they are paying accommodation costs for as their own home.
  • Payment amounts will depend on a person’s financial position (assets and income), accommodation costs, family circumstances and where they live.

People can apply for the Accommodation Supplement through Work and Income either online or by phone on 0800 559 009. A phone appointment will then be arranged once an application is processed.

Late payment penalties will be waived for the June installment.

You can use our online database to find out the latest information that we have on your property. Alternatively, you can email the NCC Rates Department.

Each year in June, Napier City councillors set rates for the following year. Our Resolution to Set Rates for the 2019/20 year (28 KB) was passed at a meeting on 28 June 2019.


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