Wastewater is all of the used water that goes down a sink, bathroom or toilet drain. It always leaves your premises and is never delivered (unlike drinking water). Wastewater is also called sewage and wastewater pipes are known as drains, sewers or sewerage.
Q. What should I do if my toilet, shower or bath is blocked (i.e. the water won’t drain away)?
You may need to call your plumber/drain layer to investigate the cause. The Council will fix issues that are caused by the Council’s sewer pipes, which are generally outside private property. Any problems inside private property are to be managed by the owner.
Q. How do I know what has caused the problem?
A plumber/drain layer should be able to tell you what is causing the problem, and how it can be fixed. The Council sends out reminders to Napier Plumbers regarding the process they are to follow.
Q. How long could it take to find the problem?
In most cases locating and exposing an inspection point at the boundary will take less than two hours. If a problem is found at the boundary you should contact the Council. Under no circumstances is the owner or drain layer allowed to excavate anywhere in the road reserve.
Q. What won't the Council fix?
The Council will not fix or pay for any issues that are caused by faults inside of private property. Please note that the Council will not pay for camera inspections or jet cleaning.
Q. Am I allowed to check manholes?
Under no circumstances are members of the public, plumbers, or drain layers allowed to lift a manhole lid or enter a manhole. Manholes can be extremely dangerous and have caused numerous fatalities in the past. Under the Health & Safety in Employment Act 1992 Sewer Manholes, Storm Water Manholes and Wet Wells are deemed to be confined spaces and therefore must not be opened or entered.
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Napier City Council also provides these other great facilities/services...
Napier Municipal Theatre
Unique Art Deco heritage has been preserved with the skilful addition of modern theatre facilities making it the best provincial performing arts centre in the nation.
View website for Napier Municipal Theatre
Comprising a Museum, Theatre and Gallery - MTG is home to a significant collection of objects that form the foundation of distinctive exhibitions, a world-class research facility and the MTG Theatre. View website for MTG Hawke's Bay
The Faraday Centre in Napier, is Hawke's Bay's Museum of Technology. It's a place of discovery where history comes alive through hands on experience. View website for The Faraday Centre
Build on the blossoming national and international interest in William Colenso's life and ideas as the result of the William Colenso Bicentenary Celebrations in Hawke's Bay in 2011, and a body of new publications and research. View website for William Colenso
strive to Inspire, Educate and Entertain by providing access to information through various resources within our Libraries. We aim to provide more than you expect.
View website for Napier Libraries
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