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FAQsNgā Pātai e Kaha Whiua Ana

Why hasn’t my rubbish been collected? How many bags are we allowed to put out? Where’s the local dump? These questions and others are answered here. And if you don’t find the answer you’re looking for, just send a message or give us a call.


Q. What day is my rubbish collected? What time exactly?

  • Rubbish is collected weekly. Enter your address to find out your collection day. Make sure your rubbish and recycling is out no later than 6.30am on collection day or else you may miss the truck.

Q. What can I put out for rubbish collection?

  • Household rubbish from domestic housekeeping.

Q. How many rubbish bags am I allowed to put out?

  • You can put out a maximum of two rubbish bags per household. Up to 10kg and 60 litres each.

Q. Are certain types of waste prohibited from the rubbish collection?

  • Yes. Green waste, industrial waste, hazardous waste, trade waste and liquid waste of any nature are prohibited.

Q. My rubbish has not been collected?

  • Please telephone NCC on +64 6 835 7579 or Transpacific Waste Management +64 6 879 8400


Q. What day is my recycling collected?

  • Recycling is collected once a fortnight. Our guys start early so you'll need to make sure your bins are out no later than 6.30am on collection day. To find out when your collection day is, please check our Rubbish and Recycling Database

Q. What can I put out for recycling?

Q. Do you provide recycling bins? Or can we buy these?

Q. My recycling has not been collected?

  • Please call NCC on +64 6 835 7579 or Green Sky Waste Solutions 0800 229 732.


Q. Where is the Transfer station?

Q. What are the transfer station hours?

  • Monday to Saturday - 7.30am - 5.00pm Sunday - 9.00am - 5.00pm. Holidays: Closed on Good Friday, Christmas and New Year's Day.

Q. What is the transfer station's phone number?

  • The Transfer Station's phone number is +64 6 844 4945.


Q. What about e-waste?

  • Napier hosted eDays in 2008, 2009 and 2010. The Ministry for the Environment (MFE) is partially funding recycling of e-waste from October 2012. Computer hard drives (the metal component) can be taken to scrap metal dealers for recycling. All other E-Waste components are able to be recycled at the Hawke's Bay Environment Centre (note that charges apply). Residents can take e-waste to your local Transfer Station but normal charges will apply.

Q. And paint?

  • Each year New Zealanders buy an average of seven litres of household paint. Some of this paint is unused and remains in paint containers, often ending up in the local landfill. Resene offer the Paintwise Programme which allows customers to return unused and unwanted paints to any of their stores in New Zealand. 




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