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FAQsNgā Pātai e Kaha Whiua Ana

Why hasn’t my rubbish been collected? How many bags are we allowed to put out? Where’s the local dump? These questions and others are answered here. And if you don’t find the answer you’re looking for, just send a message or give us a call.

Q. My rubbish has not been collected?

  • You should telephone the Napier City Council +64 6 833 8611 or Transpacific Waste Management +64 6 879 8400

Q. What day is my rubbish collected?

  • Rubbish is collected every week use our database to find out what day your rubbish is collected.

Q. What can I put out for rubbish collection?

  • Household rubbish from domestic housekeeping.

Q. Are certain types of waste prohibited from the rubbish collection?

  • Yes. Green waste, industrial waste, hazardous waste, trade waste and liquid waste of any nature are prohibited.

Q. What day is my recycling collected?

  • Recycling is collected every fortnight, use our database to find out what day your recycling is collected for the whole year.

Q. What can I put out for recycling?

Q. How many rubbish bags am I allowed to put out?

  • You can put out a maximum of two rubbish bags per household. Up to 10kg and 60 litres each.

Q. Where is the Transfer station?

Q. What are the transfer station hours?

  • Monday to Saturday - 7.30am - 5.00pm Sunday - 9.00am - 5.00pm. Holidays: Closed on Good Friday, Christmas and New Year's Day.

Q. What is the transfer station's phone number?

  • The Transfer Station's phone number is +64 6 844 4945.

Q. Do you provide recycling bins? Or can we buy these?

  • Council does not supply Recycling Bins. You are able to use Supermarket Bags or cartons. If you prefer, the Recyclers will empty plastic crates which you need to purchase yourself.

Q. My recycling has not been collected?

  • You should telephone Napier City Council +64 6 833 8611 or Green Sky Waste Solutions 0800 229 732.

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