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NRB Customer Satisfaction Survey

As part of its ongoing commitment to actively seek the opinions and involvement of citizens, Napier City Council commissions the National Research Bureau Ltd to conduct a wide ranging survey of its citizens. The results of the survey are used in the Council's planning processes and are also included in the annual report performance results for the various significant activities.

Customer satisfaction targets are measured by the NRB Customer Satisfaction Survey. Interviews were carried out with 450 residents of Napier, throughout the City. Weightings were applied to the sample data to reflect the actual male/female/age/ethnic proportions in the area as determined by the Department of Statistics Census data. The Communitrak Survey is a scientifically prepared service based on a random probability sample.

For the sample size of 450 the margin of error is plus or minus 6.5%.

Cemeteries (incl Maintenance)

Civil Defence

Dog Control


MTG Hawke's Bay (HB Museum & Art Gallery)

Job Promotion


Litter, Graffiti, Vandalism

Noise Control

Parking in the CBD.

Parking in the Suburbs.

Parks and Reserves


Public Gardens, Street Beds & Trees.

Public Toilets






Tourism Promotion

Town Planning

Water Supply

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