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Flooding in Napier

On Monday 9 November Napier had 242mm of rain fall in 24 hours, it was the second wettest day since records began in 1870.

Official information and updates

Find out where to get help following the floods in Napier - Where to get help

The Napier Flood Civil Defence Centre at the Marewa shops is now closed, but we are still here to support you. Please contact our Customer Service team on 835 7579 if you need help from us or to be referred to another agency. You can also pop in and see us at the Customer Service Centre on Hastings St between 8.30am and 5pm, Monday to Friday.

Important Numbers 

  • If you urgently need help, call 111.
  • Call 0800 559 009 if you need welfare support 
  • NCC Customer Service - Contact us 
  • To speak with a Counsellor - Free call or text 1737
  • Call Healthline on 0800 661 116 for health advice and information 

We've been advised by the HB Civil Defence Emergency Management Group & Hawke's Bay DHB that there's no evidence of contamination. 

Our wastewater system is operating normally. There are isolated areas where a private or NCC wastewater pipeline has been broken by a slip. Council will have been in contact if you are affected.

Kerbside rubbish and recycling is being collected as normal. 

Please remember to practice good cleaning habits when handling rubbish:

• Cover any cuts or wounds before you start cleaning up to help protect yourself from bugs.

• Remember to wash and dry your hands regularly during the clean-up process.

• If possible, wear cleaning gloves, sturdy shoes and protective clothing.

If you are experiencing issues with your power, please call Unison on 0800 2 UNISON (0800 2 86476). Known outages can be viewed here: unison.co.nz/outages

Road  Status
Milton Road  Slips - take extra care 
Chaucer Road South  Safe - needs permanent repairs 
Chaucer Road/ Carlyle Street  Extra care is needed 
Thompson Road  Extra care is needed 
Hooker Avenue  Open - one lane only downhill traffic 
Kowhai Road  Extra care is needed 
Puketapu Road  Extra care is needed 
Spencer Road  Extra care is needed 
Puketitiri Road Open
Brewster Street Extra care is needed 

Carlyle Street                        

Extra care is needed
Cumberland Rise    Open 
Northe Street    Extra care is needed 
Poraiti Road    Slips - Extra care is needed – Team on site. 
Clive Square  Clean up –Team on site
Seaview Terrace   Extra care is needed
Convent Road  Extra care is needed
CBD Area Clean up – TTM in place – Team on site
Puketapu Cemetery   Extra care is needed
Karaka Road   Closed for abseiling - rock felling / assessment
May Avenue / Faraday Steps   Closed 
Fitzroy Steps  Closed 
Milton Road / Cameron Steps  Closed 
Onslow-Brewster Steps Closed 
Tiffen Steps  Closed 

Wellbeing & Support 

The Napier City Mayoral Relief Flood Response Fund provides one-off financial support to the residents and ratepayers of Napier who have been affected by the Napier Flood. The hardship grants go some way towards helping to alleviate the emotional and financial stress experienced by individuals and families due to the Napier Flood.

Apply here

NCC will offer rates remission to flood-affected ratepayers. Find the application criteria and further information on the rates remission, including information on how to apply, on our website - Rates Remission for flood affected ratepayers

Support and assistance is available if you’ve been affected by this week’s flooding. Call Work and Income on 0800 779 997 for help with emergency costs. Visit workandincome.govt.nz for more information. 

 A Napier City Mayoral Relief Flood Response fund has been established.

Donations of money can be made by bank deposit or cash.

  • Cash: visit the NCC Customer Service Centre
  • Internet banking: Search Payee Napier City Council (Debtors or General Debtors) or enter bank account details Westpac 03-0698-0289001-00 and include reference 33514010. 

The Work and Income Floodline of 0800 779 997 will cease to operate from 5.00pm Wednesday 25 November. Help is still available however through their general enquiries number of 0800 559 009. Work and Income is able to help financially if you're on a low income or not working, they can support you into work, and help you with housing. Check out their web-site workandincome.govt.nz for full details.

Find out where to get help following the floods in Napier - where to get help flyer 

Your animals are your responsibility. There is information and checklists to help you protect your animals in emergencies on the Ministry for Primary Industries website- mpi.govt.nz. If your animals need veterinary treatment, contact your own veterinary clinic.

In any emergency, always call 111. If you are unwell but it is not urgent, contact your GP or you can also call Healthline 0800 611 116, a 24/7 service.

Find more health information and updates on the Our Health website

Hawke's Bay DHB recommend people do not harvest shellfish from Hawke Bay until 7 December. Shellfish could be contaminated with sewage following Napier’s flood event.
Shellfish such as mussels, oysters, cockles, and pipi should not be harvested or eaten from along the coastline between Te Awanga and Tangoio’s Flat Rock (Te Papa), inclusive of the Ahuriri Estuary & Pania/Town Reef.
This warning doesn't apply to fish, crayfish, kina and paua because they are not filter feeders.

Clean up advice

The recommendation from NCC and the Hawke's Bay DHB is that sand used in sandpits and bark on playgrounds don't need to be disposed of. We recommend adding lime to sandpits and raking through. This and good sunlight will reduce any chance of contamination. If you are unsure then disinfectant can be sprayed onto sandpits once you have treated the area with lime.  

Floodwaters can carry bugs that cause disease from the ground surface and sewerage systems. DO NOT eat any food that had been in contact with flood waters, including fruit and vegetables from your garden.

Also avoid collecting shellfish at the following locations until further notice:

  • Westshore Beach
  • Ahuriri Estuary
  • Pandora Pond
  • Tutaekuri River at Guppy Rd.

This is due to possible of contamination from the severe flooding. We have put signs up at these locations.

If your home has been affected by the Napier flooding, you can find useful information here about what to consider when you are faced with cleaning up the flood damage and making it safe for your family. 

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