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Alert Level 3 FAQs

Alert Level 3 information on personal movement, recreation, travel, gatherings and council facilities & services.

At Alert Level 3, you legally must stay within your household bubble whenever you are not at work or school. You can expand this to:

  • connect with close family and whānau
  • bring in caregivers, or
  • support isolated people.

It is important to protect your bubble. Keep your bubble exclusive and only include people where it will keep you and them safe and healthy. If anyone within your bubble feels unwell, they legally must immediately self-isolate from everyone else within the bubble.

For more information visit - COVID-19

At Alert Level 3, you can exercise in your local area on your own, or with people in your household bubble.

If you are exercising outside, try to keep a 2 metre distance from people who are not in your bubble.

The most important thing is to stay safe and stay close to home. Go to your local park or beach, not your favourite one. You cannot stay overnight at your bach or holiday home.

Do low-risk activities so you do not need rescuing or medical care. 

For more information visit - COVID-19

At Alert Level 3, you can hold a funeral, tangihanga or burial, but these are limited to 10 people. The 10 person limit includes kaikaranga, kaikōrero, members of the clergy or staff who are attending.

Formal tangihanga involving large gatherings cannot take place at Alert Level 3.

Up to 10 people in the same bubble may go to view the tūpapaku — the person who has died by appointment with the funeral director. Other whānau can view the body by appointment, but only in groups of up to 10 from the same bubble.

Talk with your funeral director about specific arrangements, including how to maintain physical distance. They can guide you on the best options for your situation, which may include livestreaming or video so others can take part in the service remotely.

No food or drink can be served, and physical distancing should be maintained between people.

If you are attending a funeral or tangihanga, we recommend you:

  • keep 2 metres away from people you do not live with
  • avoiding physical contact, including harirū, hongi, kissing, and hugging
  • wear a face covering.

In keeping with Government guidelines, the dechlorinated water stations remain closed at Alert Level 3. 

The reasons for keeping this facility closed:

  • inability to keep the stainless steel surface virus-free between users
  • risk of transmission associated with the above and potential for people to stand in close proximity to each other
  • the risk to Council and contracting staff undertaking routine or increased servicing requirements
  • most importantly, the health and safety of the Napier community.

Dogs must remain on a lead and within your bubble at Level 3. 

What this means:

  • Keeping your dog on a lead when in public.
  • Not letting your dog touch another dog.
  • Not touching or patting another person’s dog.
  • And as always keep to social distancing rules.

Yes, we are not expecting any disruption to this service, however as the situation is dynamic we will advise any changes as quickly as we can.

What can I do to help you?

  1. Put your wheelie-bins out by 7am, just like you normally do, but due to the many parked cars around the city please move your bin to a position to enable it to be emptied by the automatic arm on the truck;
  2. Do not approach our collection vehicles or personnel;
  3. Give your bin handles a good wash and sanitise your hands after taking it back in.


Our kerbside recycling service will continue during Alert Level 3.

  • Glass will be collected and sorted at the kerb as normal;
  • Plastics, Tins and Cans will be collected and sent to a sorting facility and not landfill;
  • Cardboard and Paper will continue to be collected and recycled locally to continue the circular economy.
  • Crates for new properties and replacement crates will be delivered from Lockdown Level 3 downwards (i.e. Levels 3, 2 and 1).

Your kerbside recycling collection will continue as normal, however the following changes remain in place at Alert Level 3. 

What can I do to help you?

  1. Put your crates out by 7am, just like you normally do;
  2. Do not approach our collection vehicles or personnel;
  3. Give your crates a good wash (particularly on the contact points (handles and rims etc)

Expect Redclyffe Transfer Station to be open Monday-Friday at Alert Level 3, but there will be changes implemented so please be patient. This is to keep users and our staff and contractors safe, and to manage demand and quantities of waste expected.

What can I expect to see?

  1. Layout and format changes will be different, including traffic management being in place – please slow down and follow the instructions of staff on site;
  2. Expect lengthy waiting times and queues – we ask that you be patient;
  3. Contact tracing and social distancing is required by law;
  4. You must wear a mask;
  5. Unless for medical reasons meaning that you need to bring an assistant, please come alone;
  6. Greenwaste and recycling areas will not be available – do not bring greenwaste or recyclable material please;
  7. Contactless payment is required by law – cash cannot be accepted;
  8. We will initially trial a non-booking system, but this might have to change if demand requires it;
  9. In order to manage demand, we encourage you to come to the Transfer Station on your normal kerbside collection day.
  10. The transfer station will be open Monday - Friday only. 




Parks & sportsgrounds will remain open for recreation. Playgrounds remain closed this includes school playgrounds and water features will be turned off.

Many of our parks and reserves have gates, which present a risk of transmission when touched. The same obviously applies to playground equipment, and we also can’t have groups of people congregating at playgrounds.

All playgrounds are closed, along with Dolbel Reserve. Sugar Loaf, Maggie’s Way and Sturms Gully remain open at this stage. If usage increases to the point where there is an increased risk to the community, the reserves will be closed.



Self-contained campsites will remain open at this stage, freedom camping or non-self-contained camping will close. Note that restrictions on travel outside local area (with exceptions) mean freedom campers and others should not be moving or travelling.

Public toilets will be closed at Alert Level 3.

If you suspect a COVID-19 L3 isolation breach, please report it. Visit - NZ Police 105

People returning to work within the Napier CBD and Taradale, are welcome to use the public carparks (on-street and off-street) as there is no charge for paid parking during Alert Level 3.


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