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Make a plan

Many households and businesses have been severely impacted by COVID-19, there are a number of resources available to offer assistance.

Make a plan

Individual and households

We know that many people in our community will be facing a difficult and challenging time. Financial and welfare support is available. We encourage you to explore the links below and Make a Plan for getting through. If you have urgent welfare needs, please contact the Civil Defence response team on 0800 442 923. 

The Government has said contact tracing is very important. Think about how you can keep track of where you have been, when you were there, and who you have been in contact with. 

The Covid-19 website provides advice on support available from Work and Income; the Wage Subsidy Scheme; Essential Worker Subsidy Scheme; Protection for renters and tenants; Support for Maori communities and businesses; and more. - Government Support Information

The physical Citizens Advice Bureau on Hastings Street will continue to keep their doors closed during Alert Level 4. However, they can still be contacted on 0800 367 222 or through their website - Citizens Advice Bureau

Financial advice for individuals and households is available on this website, including information on applying for KiwiSave hardship and on investments - sorted

The Hawke's Bay Emergency Management welfare support team will continue to operate through Alert Level 3. If you have immediate welfare needs such as food parcels, you can contact their call centre on 0800 422 923 between 7am - 7pm or visit their website - Hawke's Bay Emergence Management  

If you are struggling with residential rent or mortgage payments, or Council rates, the government support may be able to assist - Government support for homeowners 

Council will not apply late payment penalties for rates installments due in June 2020. 

Work and Income want to keep New Zealand working, by connecting employers and people looking for work. If you are work ready and in need of a job visit - Jobs during COVID-19

Businesses and employees

As restrictions continue through Alert Level 2 ​we appreciate that cashflow may become a significant concern, particular for Napier's small-medium businesses. A range of support to help you make a plan is available as set out below. 

Two important questions businesses should ask to help in their planning are:

  • Is it possible for my business to have physical distancing?
  • Can I build in contact tracing tools or mechanisms to keep track of my business supply chains and customers?

Based in Ahuriri, Webfox is a local web development studio who have developed a "COVID Register" app that enable guests to a premises to 'check-in'. If there is a confirmed case of COVID-19 at a certain time and place, the data will be there to help officials trace who might have come in to contact. It's free for all businesses/locations to register and free for people to use to check-in - COVID Register

The Covid-19 website provides advice on support available for employers, sole traders, employees, essential workers, and on physical or close contact jobs - Government support.

The Ministry of Business, Innovation & Employment (MBIE) website provide additional information to support businesses, including the "Kiwi Business Boost" service which provides COVID_19 business information and support tailored to your needs - Business support.

Our local business hub is providing guidance on cashflow forecasting as well was tailored local support for businesses. They have a COVID-19 response team operating to help businesses access support and offer guidance around ideas and options for trading during Alert Levels 4 and 3. Although their physical premises in Ahuriri will not be open, you can call them on 06 650 1711 or through their website- HB Business Hub.



The Manaaki website provides access to a support network of business experts for small businesses - Manaaki 

Napier City Council is providing tailored advice for licensed premises (including food, liquor and mobile shops) to assist them to trade safely within the various Alert Level restrictions. Please phone us on 06 835 7579 and you will be put in touch with one of our Environmental Health Officers.

Visit the Government's website for full details on Alert Level 2.

 Golden rules of Alert Level 2:

Do everything you can to reduce the risk of COVID-19 transmission at work — we all have a part to play in keeping each other safe. 

  1. COVID-19 is still out there. Play it safe.
  2. All businesses can operate if they can do so safely. Alternative ways of working are still encouraged where possible.
  3. Talk with your workers to identify risks and ways to manage them.
  4. Ask everyone, workers, contractors and customers, with cold or flu-like symptoms to stay away from your premises.
  5. Keep groups of customers at least 1 metre apart, or 2 metres for retail businesses.
  6. Keep contact tracing records of anyone who will have close interaction for example workers, contractors or customers. Retail businesses are not required to keep contact tracing records.
  7. Reduce the number of shared surfaces, and regularly disinfect them.
  8. Wash your hands. Wash your hands. Wash your hands.

If you need help hiring additional staff, Work and Income can help. Visit their website to advertise jobs and access work ready people who are wanting to work. 

Communities and Organisations

Community organisations are important in helping Napier transition from response to recovery. Council funding rounds for community organisations are on hold as we reassess funding priorities in response to the impact of COVID-19. Currently available funding sources for community organisations are set out below

MSD have developed a COVID_19 Community Awareness and Preparedness Grant Fund so essential social services can keep delivering for communities through COVID-19. Up to $4.8 millino is now also available for community grants to support innovative, community-led solutions that support local resilience - Ministry of Social Development

CNA has opened its first phase Emergency Response Package, a $16 million investment to be distributed to the arts sector through to 30 June 2020. Further information is available on their website - Creative New Zealand.

Napier City Council has set up a $50,000 fund to help non-profit social service and community organisations supporting the response to the COVID-19 pandemic in Napier. To find out more visit - Rapid Response Fund

Sport Hawke's Bay are partnering with Sport NZ to administer the Sport NZ Community Resilience Fund in our region.

Many clubs, groups and regional bodies are struggling due to COVID-19, this fund will provide much-needed financial support to local and regional organisations.

Resilience Fund will open at 10am on 11 May. For more information visit Sports Hawke's Bay -


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