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Make a plan

Many households and businesses have been severely impacted by COVID-19. There are a number of resources available to offer assistance.

Make a plan

Individuals and households

We know that many people in our community will be facing a difficult and challenging time. Financial and welfare support is available. We encourage you to explore the links below and Make a Plan for getting through. 

The Government has said contact tracing is very important. We strongly encourage you to download the NZ COVID Tracer app, switch on the Bluetooth function and use the app when you are out and about.

The Covid-19 website provides advice on support available from Work and Income; the Wage Subsidy Scheme; Essential Worker Subsidy Scheme; Protection for renters and tenants; Support for Maori communities and businesses; and more. - Government Support Information

The Citizens Advice Bureau can still contacted on 0800 367 222 or through their website - Citizens Advice Bureau, or visit their office on Hastings Street.

Financial advice for individuals and households is available on this website, including information on applying for KiwiSaver hardship and on investments - Sorted

If you are struggling with residential rent or mortgage payments or Council rates, the government support may be able to assist - Government support for homeowners 


Work and Income wants to keep New Zealand working, by connecting employers and people looking for work. If you are work ready and in need of a job visit - Jobs during COVID-19

Businesses and employees

We appreciate that cashflow may still be a significant concern, particularly for Napier's small-medium businesses. A range of support to help you make a plan is available as set out below.

The Covid-19 website provides advice on support available for employers, sole traders, employees, essential workers, and on physical or close contact jobs - Government support.

The Ministry of Business, Innovation & Employment (MBIE) website provide additional information to support businesses, including the "Kiwi Business Boost" service which provides COVID-19 business information and support tailored to your needs - Business support.

Our local business hub is providing guidance on cashflow forecasting as well was tailored local support for businesses. They have a COVID-19 response team operating to help businesses access support and offer guidance around ideas and options for trading during all alert levels. You can call them on 06 650 1711 or through their website- HB Business Hub.



The Manaaki website provides access to a support network of business experts for small businesses - Manaaki 

Napier City Council is providing tailored advice for licensed premises (including food, liquor and mobile shops) to assist them to trade safely within the various Alert Level restrictions. Please phone us on 06 835 7579 and you will be put in touch with one of our Environmental Health Officers.

Visit the Government's website for full details on Alert Level 1.

 Golden rules of Alert Level 1:

  1. If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  2. If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  3. Wash your hands. Wash your hands. Wash your hands.
  4. Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
  5. If you are told by health authorities to self-isolate you must do so immediately.
  6. If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
  7. Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
  8. Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
  9. Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
  10. People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.

If you need help hiring additional staff, Work and Income can help. Visit their website to advertise jobs and access work ready people who are wanting to work. 

The Government is encouraging everyone to download and use the NZ COVID Tracer app. It is now compulsory for all businesses and facilities to display this app's QR code poster.

Communities and Organisations

Community organisations are important in helping Napier transition from response to recovery. Council has recently launched the Recovery Projects Fund and Te Puawaitanga Green Communities Fund.

MSD have developed a COVID_19 Community Awareness and Preparedness Grant Fund so essential social services can keep delivering for communities through COVID-19. Up to $4.8 millino is now also available for community grants to support innovative, community-led solutions that support local resilience - Ministry of Social Development

CNA has opened its first phase Emergency Response Package, a $16 million investment to be distributed to the arts sector through to 30 June 2020. Further information is available on their website - Creative New Zealand.

Sport Hawke's Bay are partnering with Sport NZ to administer the Sport NZ Community Resilience Fund in our region.

Many clubs, groups and regional bodies are struggling due to COVID-19, this fund will provide much-needed financial support to local and regional organisations.

Resilience Fund will open at 10am on 11 May. For more information visit Sports Hawke's Bay -


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