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Alert Level 2 FAQs

Alert Level 2 information on personal movement, recreation,travel, gatherings and council facilities & services.

You can travel around the country if you follow good personal health measures. You will need to keep records of what travel services you use and keep track of who you have been in contact with. You should keep your distance from groups of people you don’t know. You should minimise the number of places you stop on the way to your destination. For more information - COVID-19 

At Alert Level 2 the risk of COVID-19 being present in the community is higher. So, wearing a face covering is more important.

You legally must wear a face covering when:

  • using public transport, airplanes (including in arrival and departure points such as train stations and bus stops) and in a taxi or ride-share vehicle
  • visiting a healthcare or aged care facility
  • inside retail businesses, such as supermarkets, pharmacies, shopping malls, indoor marketplaces, takeaway food stores, and public venues, such as museums and libraries
  • visiting the public areas within courts and tribunals, local and central Government agencies, and social service providers with customer service counters.

Businesses can open at Alert Level 2, but they legally must follow public health rules. These include physical distancing and record keeping. For more information, visit - Doing business at Level 2.

At Alert Level 2, funerals, tangihanga, kawe/hari mate, unveiling ceremonies/hura kōhatu and other faith-based or religious ceremonies can go ahead. These are limited to 50 people in an indoor space, and 100 people in an outdoor space.

For more information - COVID-19

We are pleased to advise that the dechlorinated water stations are back on. 

We would still like people to adhere to the COVID-19 guidance so: Stay at home if you are feeling unwell, wear a face covering and keep two metres distance from other users.

The taps are cleaned and disinfected periodically, but we ask that you wash your hands as soon as you get home, as this facility is used by many.

At Level 2 the off lead areas for dogs will reopen, but people may need a reminder to as always, keep their dogs under control at all times.

Our kerbside recycling service will continue during Alert Level 2.

  • Glass will be collected and sorted at the kerb as normal;
  • Plastics, Tins and Cans will be collected and sent to a sorting facility and not landfill;
  • Cardboard and Paper will continue to be collected and recycled locally to continue the circular economy.
  • Crates for new properties and replacement crates will be delivered from Lockdown Level 3 downwards (i.e. Levels 3, 2 and 1).

Your kerbside recycling collection will continue as normal, however the following changes remain in place at Alert Level 3. 

What can I do to help you?

  1. Put your crates out by 7am, just like you normally do;
  2. Do not approach our collection vehicles or personnel;
  3. Give your crates a good wash (particularly on the contact points (handles and rims etc)

You will be able to take your general waste, green waste and recycling to the Redclyffe Transfer Station. 

What can I expect to see?

  1. Contact tracing and social distancing is required by law;
  2. You must wear a mask;
  3. Contactless payment is preferred. 
  4. In order to manage demand, we encourage you to come to the Transfer Station on your normal kerbside collection day.


Yes, playground will be open at Level 2. We ask that you take extra care if you interact with people you don’t know as it won’t be easy to do contact tracing if necessary. These situations include playgrounds, parks, shopping malls or walking along the street.

All the city’s playgrounds will need to be cleaned so it may take a couple of days for these all to reopen. Stay tuned for an open date.

All Napier reserves and parks will be open under Alert Level 2. 

Self-contained campsites, freedom camping and non-self contained camping will open. 

Public toilets will open at Alert Level 2.  Public toilets must under go a full clean and inspection before opening, once completed an open date will be announced.


Under Alert Level 2 Council attractions will be open. There may be some changes to opening hours and added restrictions, to find out more visit their website. 

All fees and time restrictions will resume as normal.


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