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Napier's Community HubPokapū hapori o Ahuriri

Napier’s Community Hub is home to 18 community and social service agencies, with space for 11 more. These agencies provide a range of services such as advocacy support, budget advice, support for disabled people, and volunteer coordination

Napier Community Hub

Community Hub reception staff. In May 2006 the Aon building on 62 Raffles Street in Napier, formerly known as the Langley Twigg building, became the new base for eighteen community and social service organisations.

Working together with the Napier Community House Trust, the Napier City Council secured levels 1 and 2 in the Aon building to provide office accommodation for up to 29 community organisations. Aon Insurance brokers are a separate entity from the Napier Community House set up and operate their business on the ground floor.

Since May 1st 2006, many groups have secured long term leases for office spaces of various sizes and lease costs. The community groups provide a range of services such as advocacy support, budget advice, support for disabled people, employment assistance, health education and coordination of volunteers.

Many of the tenant organisations have already benefited in their association with the Napier Community Hub by networking, sharing of information and collaboration of resources. There are savings in sharing of operational costs as well as having access to common resources such as the reception services, photocopier, fax, meeting rooms and kitchen.

Hours of Operation

Public hours for the Napier Community Hub.

  • Monday to Friday - 9:00am to 4:00pm
  • Saturday: Citizens Advice Bureau open 9am-11am and free lawyer clinic 9.30am-10.30am
  • Sunday & Public Holidays - Closed to Public
  • Reception Hours - 9:00am - 4:00pm

 Napier Community Hub
+64 6 835 3370
+64 6 835 3492
62 Raffles Street, Napier
PO Box 1106, Napier 4140


We are looking for friendly and positive volunteers to look after the reception area to provide customer service for the Napier Community House. We currently have a good team of 5 volunteers but are always on the look out for more warm and capable volunteers to support the team.

If you can spare 4 hours during the working week to support this community project, please contact the Community Development Advisor.

What they do

Volunteers will be given an induction to assist in the role of a volunteer to ensure a high level of service to visitors and tenant organisations. The guidelines will help volunteers to provide a consistent level of procedures and processes of the reception operation of the Napier Community House.

The key elements of the operation covered in the guidelines will be covered as part of your induction as a volunteer. The list below is some of the duties volunteers will be asked to do.

  • Reporting Structure - Volunteers who look after the reception report to Community Development Advisor
  • Customer Service - Ensuring good service to tenants, clients and visitors
  • Privacy & Discretion - Respecting privacy of visitors and acting with discretion
  • Key Contact - Community Advisor
  • Groups in Community House - Refer to A to Z current groups
  • Hours of Operation - Monday to Friday 9:00am - 4:00pm
  • Access - Tenant groups have keys and alarm to access site
  • Public - All public to sign visitor register when visiting
  • Emergency Evacuation - There are strict procedures to follow in case of evacuation
  • Telephone Use - PABX system
  • Fax Use - Tenants can use the reception fax, charge for use at end of month
  • Photocopy Use - Tenants can use the colour photocopier, charge for use at end of month
  • Security of Office - All offices locked when leaving and alarm the building
  • Recording Information - Volunteers are recording statistics to monitor use, visits, telephone calls
  • Suggestion & Follow Ups Book - Tenants place ideas or issues in red book at reception
  • Tea, Coffee & Milk - Tenants are providing their own

Full details of the guidelines will be covered by the Napier Community House Coordinator as part of the induction process.

Offices Available

There are still office spaces available for short or long term lease in the Napier Community House.

Office sizes to suit your individual requirements. Central location in Napier CBD, near shops, cafes and parking. Great for small business, sole trader or use as headquarters for community organisations.

  • Reception services
  • Security alarm and access
  • Share overhead costs
  • Use of meeting rooms and kitchen

Monthly rental range from $290.00 to $365.00 plus share of outgoings. Average 10-15 sq metres. Estimated annual lease $3,100-$3,900 (excl. GST)

Common Areas:

  • Unisex Toilets with disability access
  • Reception
  • Large conference room & 4 smaller meeting rooms
  • Communal kitchen & tea room

Benefits As A Community Tenant

  • Affordable Rental of Office ranging from $3,100 to $5,800 (excl. GST)
  • Sharing Of Office Operational Costs & Outgoings
  • Central Location & Close to Parking
  • Lift Access & Disabled Toilet Facilities
  • Shared Resources such as reception service, PABX telephone system, fax & colour photocopier
  • Air conditioning
  • Conference Room & smaller meeting or interview rooms
  • Communal kitchen facilities

Community Hub Location Map


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