The Environmental Health & Building Control Departments of the Napier City Council are frequently asked to visit
and assess possible sub-standard housing conditions. This provides tenants with information on
when the Council may assist with substandard housing complaints and the process for lodging
Please note that every tenant should familiarise themselves with their rights and obligations under the Residential
Tenancies Act 1986 and the role of Tenancy Services in landlord/tenant relationships and disputes.
The Residential Tenancies Act 1986 outlines the landlord's responsibility to provide their premises in a reasonable state of
cleanliness and to maintain it in a reasonable state of repair. But it also places some responsibility on tenants to keep the
premises reasonably clean and tidy and to notify the landlord as soon as possible of any damage or need for any repairs.
Environmental Health and Building Control staff can only assist with housing complaints where the property in question is either
dangerous or insanitary. The definitions for these two terms are outlined in the Building Act 2004 and are as follows:
Dangerous is defined as "is likely to cause injury or death (whether by collapse or otherwise) to any persons in it or to
persons on other property or damage to any other property".
Insanitary is defined as "is so situated or of such construction or in such a state of disrepair as to be offensive or likely
to be injurious to health; or its provisions against moisture penetration are so insufficient or in such a defective condition as
to cause dampness in the building or in any adjoining building; or it is without a supply of potable water adequate for its intended
use; or it has inadequate sanitary facilities for its intended use.
No matter how minor or serious your concerns regarding your dwelling may be, initially you must inform your landlord.
If the dwelling meets the definition of dangerous or insanitary and you remain unhappy with your landlords action or response,
please call the Council and ask to speak with Environmental Health. If you are unsure whether
or not your dwelling meets the dangerous or insanitary definition, call and discuss the matter over the phone.
Please note that while Council staff may assist with complaints concerning dangerous or insanitary buildings, we are not in
the business for assisting in disputes over minor issues such as broken windows or locks, rotting carpet, old appliances, or
such things as lease agreements or rental prices. Should you have any concerns or complaints over these area you should contact
your landlord and Tenancy Services.
Disclaimers and Copyright
While every endeavour has been taken by the Napier City Council to ensure that the information on this website is
accurate and up to date, Napier City Council shall not be liable for any loss suffered through the use, directly or
indirectly, of information on this website. Information contained has been assembled in good faith.
Some of the information available in this site is from the New Zealand Public domain and supplied by relevant
government agencies. Napier City Council take cannot accept any liability for its accuracy or content. Where possible
we have tried to provide links to these government agencies for further reading.
Cadastral Information derived from Land Information New Zealands' Digital Cadastral DataBase (DCDB). CROWN
Portions of the Napier City Council information and material on this site, including data, pages, documents, online
graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced
information or material is copyright to the respective provider.
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