We are looking for friendly and positive volunteers to look after the reception area to provide customer service for the
Napier Community House. We currently have a good team of 5 volunteers but are always on the look out for more warm and
capable volunteers to support the team.
If you can spare 4 hours during the working week to support this community project, please contact the
Community Development Advisor.
What they do
Volunteers will be given an induction to assist in the role of a volunteer to ensure a high level of service to visitors and
tenant organisations. The guidelines will help volunteers to provide a consistent level of procedures and processes of
the reception operation of the Napier Community House.
The key elements of the operation covered in the guidelines will be covered as part of your induction as a volunteer. The list below
is some of the duties volunteers will be asked to do.
Reporting Structure - Volunteers who look after the reception report to Community Development Advisor
Customer Service - Ensuring good service to tenants, clients and visitors
Privacy & Discretion - Respecting privacy of visitors and acting with discretion
Key Contact - Community Advisor
Groups in Community House - Refer to A to Z current groups
Hours of Operation - Monday to Friday 9:00am - 4:00pm
Access - Tenant groups have keys and alarm to access site
Public - All public to sign visitor register when visiting
Emergency Evacuation - There are strict procedures to follow in case of evacuation
Telephone Use - PABX system
Fax Use - Tenants can use the reception fax, charge for use at end of month
Photocopy Use - Tenants can use the colour photocopier, charge for use at end of month
Security of Office - All offices locked when leaving and alarm the building
Recording Information - Volunteers are recording statistics to monitor use, visits, telephone calls
Suggestion & Follow Ups Book - Tenants place ideas or issues in red book at reception
Tea, Coffee & Milk - Tenants are providing their own
Full details of the guidelines will be covered by the Napier Community House Coordinator as part of the induction process.
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accurate and up to date, Napier City Council shall not be liable for any loss suffered through the use, directly or
indirectly, of information on this website. Information contained has been assembled in good faith.
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government agencies. Napier City Council take cannot accept any liability for its accuracy or content. Where possible
we have tried to provide links to these government agencies for further reading.
Cadastral Information derived from Land Information New Zealands' Digital Cadastral DataBase (DCDB). CROWN
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