An emergency is a situation in which you require the services of either Fire, Police or Ambulance urgently. For all other situations contact your local police station or doctor.
Non-emergency phone numbers
St. John Ambulance If you have a family or ongoing medical problems it is a good idea to join St. John Ambulance (in the phone book under St. John). There is a charge for using the ambulance if you are not a member. To join St. John's supporter scheme 0800 785 646.
Information about police services is available in 12 languages on the police website:
Community based crime prevention programmes:
It is a good idea to pin your current address above your telephone so you can read it out in the case of an emergency. If you are ringing for an ambulance or police, tell them about landmarks near the accident site, such as shops, malls, restaurants or intersections. They will then be able to find you more easily. On the following pages learn how to talk to emergency services.
Dialling 111 from a landine (ordinary telephone) Make sure the phone has a dial tone to dial an outside line. Dial 111
The operator will ask what service you need: Fire, Ambulance or Police. When you answer, the operator will connect you to that service.
Dialling 111 from a cellular phone (mobile phone) Make sure your power is on and car ignition is on for a car phone. Push 111 and send. The operator will ask what service you need: Fire, Ambulance or Police. When you answer, the operator will connect you.
Police: "Hello, Police."
____________________My Name is
____________________My Address is
Police: "What has happened?"
You: "_______________________________" (Explain the emergency)
If you have a problem speaking English, tell them the language you speak.
Fire Service: "Hello, Fire Service."
You: "______________________" (Explain why you are calling the fire service)
Fire Service: "What is the address?"
_____________________Any landmark (e.g. by the Taradale Town Clock)"
Ambulance: "Hello, Ambulance Service."
___________________My Name is
___________________My Address is
The ambulance service may ask you the following questions:
What has happened?
Is the person conscious? (awake)
Is the person breathing?
Is the person in pain, where is the pain?
Is the person bleeding, where?
Give a brief explanation of the current situation to explain what is wrong: e.g. high fever, breathlessness, dehydration.
IF YOU HAVE DIFFICULTY ANSWERING OTHER QUESTIONS, CLEARLY TELL THEM YOUR ADDRESS, SO THAT EMERGENCY SERVICES CAN REACH YOU QUICKLY.